Operations Manager, Verification Risk Management Operation KYC / SVR

Manage a team of managers and an overall operations team of between 120 and 150 employees. Ensure high quality and high volume productivity within the jobholder’s organizational units. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organizational units, as well as serving as a role model. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders including application of succession planning at all levels across all teams. Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality. Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities. Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects. The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience. Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, product management, customer service, global strategy, finance, and usability. BASIC QUALIFICATIONS - 13+ years of operational and/or retail management experience - 6+ years of team management experience - Experience using data to influence business decisions - Experience across the domain of risk management & fraud PREFERRED QUALIFICATIONS - 3+ years of managing medium to large size cross functional teams experience - Knowledge of and proficiency in Excel and SQL - Experience with Lean or Six Sigma analytical techniques

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.