Ops Specialist, AMXL Proactive Execution (APEx) Team

- Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future - Proactively monitor and resolve delivery defects for both scheduled and non-scheduled deliveries - Provide timely, accurate, and professional customer service and contact resolution - Contact customers via phone to communicate solutions and updates on delivery issues - Demonstrate clear and polite written and oral communication skills in all interactions - Effectively use internal dashboards to provide accurate responses and an exceptional customer experience for business partners - Proactively escalate system and process issues, as well as customer feedback trends, to management - Be the voice of the customer to challenge existing processes and advocate for an exceptional customer experience - Identify root causes of recurring issues and propose process improvement recommendations - Deliver results against defined quality and productivity metrics - Collaborate effectively with cross-functional teams to drive resolution and improve operations - Maintain a consistent analytical approach when assessing and prioritizing tasks - Adapt in a fast-paced, constantly changing environment BASIC QUALIFICATIONS - Bachelor's degree - Proficiency in German OR Italian (business level or above, verbal and written) - Experience in customer service, operations, or a related field - Strong verbal and written communication skills - Ability to work a flexible schedule, including weekends - Demonstrated ability to work independently and manage competing priorities - Proficiency in Microsoft Office or similar tools PREFERRED QUALIFICATIONS - Experience with Paragon/AC3 case and order management systems - Speak, write, and read fluently in French OR Spanish in addition to English

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.