Ops specialist (French) , JWO Customer Support, CXQO

1. Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls. 2. Proficient in English and French, with excellent writing/reading and speaking abilities. 3. Maintain customer satisfaction by listening calmly and responding empathetically. 4. Work cross-functionally with internal teams to provide quick resolution. 5. Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6. Recommend and implement small-scale process simplification improvements. 7. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. 8. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 9. Ensure compliance with procedures and SLAs while achieving quality and performance metrics. 10. Work on the Core queues with willingness to switch between different functions as per business requirement. 11. Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. 12. Flexible to work in a 24*7 environment. 100% work from office role. BASIC QUALIFICATIONS - 1. Bachelor’s Degree in any domain, preferably tech. 2. Minimum 1 -2 years’ experience in International Voice process 3. Proficiency in speaking/writing/reading French and English PREFERRED QUALIFICATIONS - Customer Obsession, Strong interpersonal skills, Should be strong in verbal/written communication, Prompt/ Quick thinker, Be Empathetic ,Personable and attentive, Ability to prioritize and multitask

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.