Principal Product Manager, Associate Workspace

As the Principal Product Manager for Associate Workspace, you will: • Define the long-term vision, product strategy and roadmap for the day-to-day associate experience across Amazon Customer Service. • Work directly with associates and Operations to identify the most important problems and opportunities to improve their experience at work. • Define a coherent experience spanning areas such as work and schedule management, communications and change, performance and progress visibility, recognition, community, engagement and interaction. • Develop new ways to make work more engaging, including recognition, team experiences and gamification, while partnering with Legal, HR and other teams to ensure experiences are appropriate for a diverse global workforce. • Define how associate context and personalization should shape the information, actions and experiences surfaced to each associate. • Establish product principles and architecture that allow capabilities owned by multiple organizations and systems to behave as a unified experience. • Define how AI can simplify the associate experience, reduce cognitive load and make the Workspace increasingly proactive and personalized. • Partner with senior Engineering and UX leaders to make product and technical choices that enable the long-term vision while delivering value incrementally. • Establish and influence cross-organiz BASIC QUALIFICATIONS - 10+ years of product or program management, product marketing, business development or technology experience - 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner PREFERRED QUALIFICATIONS - Experience owning technology products

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.