Principal Product Manager Technical, Associate Experience

> Define the long-term vision and strategy for Associate Experience across Customer Service. > Establish the multi-year product roadmap spanning workforce development, workforce intelligence, and associate workspace experiences. > Define how Customer Service measures, understands, and continuously improves workforce effectiveness. > Drive product strategy across multiple engineering teams and partner organizations. > Influence senior leadership on long-term investments that improve associate capability, customer outcomes, and operational efficiency. > Partner closely with Engineering, Applied Science, and Business Intelligence to transform operational insights into differentiated product capabilities. > Author product strategy documents, investment narratives, and long-term product visions presented to senior leadership. BASIC QUALIFICATIONS - Bachelor's degree - 8+ years of technical product or program management experience - Experience with feature delivery and tradeoffs of a product - Experience working with and influencing senior level stakeholders PREFERRED QUALIFICATIONS - Experience with AI/ML technologies - Experience leading greenfield product initiatives with broad organizational impact. - Experience in enterprise software, workforce technology, customer service, or productivity platforms.

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.