Product Manager- Return defect eliminaiton , RBS Return reduction

A. Product Strategy & Definition Define vision (PRFAQ/BRD), 2-3 year roadmap, and success metrics across both AI-Enabled Solutioning (FMEA Simulation, Pilot Simulation, Business Case Modeling) and Selling Partner Defect Elimination (defect attribution, resolution routing, seller consultation productization). Lead stakeholder alignment across RBS Tech, ML Science, Returns Finance, and 13+ system owner teams. Own product governance, stage-gate criteria, and escalation paths. B. Customer Understanding & Engineering Partnership Serve as Voice of the Customer across Program Managers, Selling Partners (vendors, FBA, retail), and Country Leaders. Partner daily with engineering and ML/AI Science to translate requirements into deliverables. Define user stories covering functional and non-functional requirements. Own sprint planning, backlog management, and QA strategy across both domains. C. Launch Execution Drive phased rollout: PoC → pilot → scaled production. Lead UAT coordination, develop training materials, track delivery against roadmap, and run post-launch retrospectives. D. Monitoring & Scaling Own post-launch metric tracking (Solutioning TAT, DET bps/yr, seller adoption, AI model accuracy) with monthly leadership reporting. Triage user feedback, drive iteration cycles, monitor AI model performance, and scale Selling Partner coverage from 3,500 to 3M sellers. BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience as a product manager or owner - Experience owning technology products PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.