Program Manager, GSF Last Mile Program

1. Ability to utilize exceptional problem solving and communication skills to influence operations and business stakeholders 2. Deep dive on daily operational metrics, identify gaps and suggest long term actions to meet organizational goals 3. Execute strategic plans on ground in collaboration with other stakeholders 4. Lead or contribute in national level projects on quality improvement/ operational excellence/ cost optimization 5. Invent and Simplify work flows to build process automation and Hands of the Wheel approach with partner teams 6. Earn trust with partner teams to execute routine and unique tasks more efficiently BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.