Program Manager I

Lead day-to-day operations for vendor dispute validation and resolution, ensuring adherence to SLAs and audit standards. Act as process owner for dispute handling — including SCS contract settings, USI vs UHI treatment, FRACS vs pickup orders, and AMXL/Core/EFP distinctions. Manage and coach a team of associates; drive performance through goal setting, quality reviews, and skill development. Partner with FinOps and FAAS to review and approve reimbursement recommendations. Track and publish monthly metrics on payouts, accruals, provisions, and reconciliations. Retrieve and analyze data from multiple sources to identify root causes and recommend process improvements. Manage stakeholder relationships across Business (Category, SIMS, AM, Seller, Vendor, Re-commerce), Operations (FC Ops, ACES, NOC, AMXL, Linehaul), and Finance (Ops Finance, FinOps, FAAS). Build mechanisms and dashboards to reduce reopen rates, improve dispute resolution accuracy, and enhance vendor experience. BASIC QUALIFICATIONS - 1+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.