Program Manager II, Amazon Hub and Flex

- Manage and optimize delivery capacity planning across Bengaluru's dark store network by coordinating with fleet managers and team leads to ensure operational readiness, especially during peak volume periods including weekends - Drive operational excellence by owning key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP+3), conducting root cause analysis at stations and implementing programmatic solutions - Collaborate tactically with cross-functional stakeholders including operations teams, delivery partners, and station managers to rapidly deploy capacity and resolve bottlenecks that impact customer delivery experience - Execute field-based problem solving through gemba walks and ride-alongs with delivery partners to identify systemic issues, understand ground realities, and develop data-driven action plans for performance improvement - Monitor program performance using relevant tools and mechanisms, communicate status to stakeholders through regular reviews, and escalate critical issues appropriately while maintaining project timelines and minimizing operational disruption BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.