Program Manager II, Amazon Music, Digi-Flex

1. Program Scoping, Ownership & Cross-Team Delivery - Partner with Product Managers to define the process scope, responsibilities, and goals for each workflow (Music Videos, BIT, Titleset, AM4A, X-Ray, Preferred ASIN); align on coverage, then determine the operational volumes required to support it. - Own the defined program end-to-end once scoped; manage difficult, cross-functional projects from inception to completion. - Partner with Catalog Program Owners, Product, Science, and Tech teams to scope efforts, set priorities and milestones, and drive delivery to deadlines. - Serve as the operational point of contact between operations teams, business stakeholders, and partner organizations; make sure the right people are in the conversation. - Accelerate progress by driving crisp, timely decisions, identifying and clearing blockers, a BASIC QUALIFICATIONS - 5+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma - Experience in catalog, content, or media operations. - Experience driving AI/automation-enabled process improvements.

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.