Program Manager II (Cost To Serve), RBS : Cost To Serve

• Define and Drive Business Goals: Lead strategic initiatives to reduce Cost to Serve (CtS) across key areas, including inventory defects, shipping costs and operational inefficiencies. Own the lifecycle of these initiatives, from problem definition to solution implementation, with limited leadership direction. • Data-Driven Decision-Making: Use advanced analytics tools to uncover inefficiencies, analyze cost and volume drivers, and develop actionable solutions. Drive detailed discussions based on data insights and align cross-functional teams on high-priority initiatives. • Financial Collaboration: Partner with finance teams to validate cost models, forecast savings and ensure alignment with Amazon’s financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact. • Cross-Functional Leadership: Collaborate with cross-functional teams across finance, operations and supply chain to implement scalable solutions. Unblock teams to increase speed of delivery and ensure alignment on program goals. • Root Cause Analysis (RCA): Conduct deep dives into defects to identify systemic inefficiencies, leveraging f BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.