Program Manager II, Relay Product Excellence

Strategic Planning & Resource Management - Support strategic planning processes including roadmap development, quarterly business reviews, and initiative tracking - Manage Monthly Resource Reviews and operational planning inputs, ensuring alignment between team objectives and resource needs - Maintain scenario planning models and gearing ratio standards to support capacity planning and demand forecasting - Drive operational mechanisms that ensure visibility and progress tracking across assigned initiatives Process Design & Documentation - Conduct process mapping to document and analyze end-to-end workflows within the team - Develop, document, and maintain Standard Operating Procedures (SOPs) for team processes with clear ownership and accountability - Implement version control and regular review cycles for process documentation to maintain accuracy and relevance Program Execution & Delivery - Build and implement program management mechanisms that ensure timely delivery of cross-functional initiatives - Own end-to-end program delivery for assigned workstreams — from requirements definition through execution — ensuring alignment with business objectives - Maintain vali BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.