Program Manager II, ShipTech, ShipTech

1. Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones. 2. Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience 3. Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows 4. Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap 5. Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones. 6. Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities 7. Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams. 8. Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global orga BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.