Program Manager, SWA - Claims

1. Define, design, launch and manage new products and programs for improving experience and reducing reimbursements within the Amazon Shipping program and thereby enabling scale. 2. Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program. 3. Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business ops, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements for all processes. 4. Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry bench marking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities. 5. Use customer and market feedback, competitive analysis and bench m BASIC QUALIFICATIONS - 2+ years of program or project management experience - 3+ years of Computerized Maintenance Management System program experience - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 3+ years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.