Program Manager, Tools, Selling Partner Trust Ops Tools and Systems

- Responsibilities include program scoping, launch design, collection and analysis, proposal of new standards, communication of results to senior Seller Trust leaders, and subject matter expert (SME) support for implementations of recommended improvements. - Review and process access requests and maintain all security documentation, files, and records for future audits. - Investigate access and control issues to ensure teams have the appropriate access, and action when they do not. - Interact regularly with operations stakeholders at all levels to understand their requirements, document new findings, and make access control decisions. - Own development and enhancement of access controls and security programs, ensuring they are developed and operated in accordance with internal and customer security policies. - Drive continuous improvement for processes and initiatives to enhance the operational security efficiency of security pr BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Experience in driving end to end delivery, and communicating results to senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience with automatic contact routing, VoIP and any contact center case management

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.