QC Training Specialist, GSF Learning and development

Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals. 3- Proactively track mapped sites performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned sites. 5- Managing live performance metrices end to end for the assigned sites. 6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders) 7- Maintaining data and analysis through relevant reports (as per business requirement) 8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis. 10-Lead the individual improvement projects to enhance the business performance. 11- Drive Quality & Learning metrics 12- Conduct online and class room training sessions for the stake holders BASIC QUALIFICATIONS - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) PREFERRED QUALIFICATIONS - Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.