Quality Program Specialist, GSOC Continuous Improvement Team, Worldwide Operations Security (WWOS)

• Develop and manage GSOC quality dashboards, performance metrics, and reporting standards to enable data-driven decision-making.. • Partner with cross-functional stakeholders to define quality KPIs, reporting requirements, and ensure data accuracy and alignment.. • Maintain and optimize Structured Quality Performance Review (SQPR) dashboards to provide operational performance visibility.. • Manage quality metric reporting, including data collection, cleansing, validation, and governance to ensure reporting integrity.. • Oversee the creation, review, and maintenance of quality SOPs, process guides, and user documentation to ensure standardization and compliance.. • Lead EMT Post-Notification Reviews (PRs), conducting root cause analyses and identifying opportunities for continuous improvement.. • Conduct quality reviews of EMTs against established standards, policies, and procedures, documenting findings and driving corrective actions.. • BASIC QUALIFICATIONS - Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field - Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions - Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - 1+ years of business analyst, data analyst or similar role experience - Experience implementing process improvements - 2+ years of experience in a quality assurance or quality control role PREFERRED QUALIFICATIONS - Experience with Six Sigma, lean manufacturing, or experience in similar environments - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with mission-critical, 24x7 operations - Experience creating process documentation - Experience in root cause analysis and troubleshooting or problem solving

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.