Quality Specialist -Portuguese

Roles and Responsibilities: - Fluency in Brazilian Portuguese . - Minimum CEFR - B2+ / Bachelors in Language This includes, but is not limited to: · Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. · Identify patterns emerging in the audits and contribute to process/program improvements · Provide timely response to stakeholders on related tasks as per SOP and SLA · Systematically escalate problems to the relevant owners/ teams according to process · Maintain records of day to day work by updating trackers or workflow tools · Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks · Understand performance metrics for driving business goals · Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in. BASIC QUALIFICATIONS - Fluency in Brazilian Portuguese . - Minimum CEFR - B2+ / Bachelors in Language PREFERRED QUALIFICATIONS - Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. - · Identify patterns emerging in the audits and contribute to process/program improvements - · Provide timely response to stakeholders on related tasks as per SOP and SLA - · Systematically escalate problems to the relevant owners/ teams according to process - · Maintain records of day to day work

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.