Quality Specialist -Portuguese

Roles and Responsibilities: - Fluency in Brazilian Portuguese . - Minimum CEFR - B2+ / Bachelors in Language This includes, but is not limited to: · Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. · Identify patterns emerging in the audits and contribute to process/program improvements · Provide timely response to stakeholders on related tasks as per SOP and SLA · Systematically escalate problems to the relevant owners/ teams according to process · Maintain records of day to day work by updating trackers or workflow tools · Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks · Understand performance metrics for driving business goals · Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that BASIC QUALIFICATIONS - Bachelor’s degree, Fluency in Brazilian Portuguese, - Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS - Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.