Risk Manager I, Relay Product Excellence

• Manage a team of investigators • Provide data analysis & conduct investigations (as needed) • Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed • Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends • Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations • Understand the business impact of the trends and make decisions that make sense based on available data • Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed • Written and verbal communication experience, as you will be req BASIC QUALIFICATIONS - Experience with MS Office, MS Excel, and data retrieval languages - • Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments • Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees • Bachelor’s Degree from an accredited university or equivalent • Should be flexible to adapt to a 24 x 7 operating environment • Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with PREFERRED QUALIFICATIONS - Experience in Lean and Six Sigma - Data management & data quality control experience with experience pulling and analyzing large sets of data - Knowledge using data to drive root cause elimination and process improvement - Knowledge in data and experience spotting the trends and fixing gaps - Experience in building Quick Suite dashboard

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.