Risk Manager I, Relay Product Excellence

• Manage a team of investigators • Provide data analysis & conduct investigations (as needed) • Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed • Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends • Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations • Understand the business impact of the trends and make decisions that make sense based on available data • Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by the BASIC QUALIFICATIONS - Experience with MS Office, MS Excel, and data retrieval languages PREFERRED QUALIFICATIONS - Experience with Microsoft Office products at an advanced level and SQL

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.