Risk Manager II , Strategic Transformation & Escalation Analytics, STEER

Work on the contact elimination governance framework: validate partner team roadmaps against OAS targets, conduct independent impact analysis, monitor intervention effectiveness, and escalate when commitments are missed Perform root cause analysis on volume trends, identifying systemic drivers, upstream ownership gaps, and defect patterns. Develop data-driven accountability mechanisms: joint data validation processes, formal agreement documentation, active monitoring of timing and impact against committed ECDs Present data-backed risk assessments, gap analyses, and program recommendations to senior leadership Build and maintain analytical models that measure contact reduction attribution (distinguishing organic decline from intentional intervention) Create operational reporting for leadership (WBR/MBR/QBR): metrics narratives with vectors, comparison context, and causal analysis Partner with science teams to validate AI/automation impact on contact volumes. Define and instrument success metrics for STEER programs (contact elimination rate, governance compliance, reporting accuracy, DA%) BASIC QUALIFICATIONS - 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience in program requirements definition, together with data and metrics leveraging to drive improvements - Experience with research and investigation skills or equivalent - Experience with AI/ML technologies - Experience coordinating between technical teams, peers and business stakeholders PREFERRED QUALIFICATIONS - Professional auditing qualification, or similar risk or compliance credentials - Experience with explainable machine learning and artificial intelligence methodologies and tools - Experience in Python, Perl, or another scripting language - Experience with data visualization using Tableau, Quicksight, or similar tools - Knowledge of statistics or other analytical techniques

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.