Risk Manager II, TSI SCI & Res-Q

• Own end-to-end program management for risk reduction initiatives — defining scope, building roadmaps, tracking milestones, managing dependencies, and driving delivery across engineering, science, operations, legal, and policy teams. • Drive cross-functional alignment across Risk Managers, Operations, Science, Legal, and Policy stakeholders to define program scope, prioritize features, and manage trade-offs — with defect elimination and operational efficiency as the primary lens. • Identify, design, and implement process automation opportunities that reduce manual investigation effort, eliminate repetitive workflows, and improve investigator productivity — partnering with engineering teams to translate operational pain BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 5+ years of program or project management experience - 2+ years of experience in risk management, trust & safety, fraud prevention, or marketplace integrity domains - Experience driving process automation or process improvement initiatives that delivered measurable operational efficiency gains - Experience managing programs across technical and non-technical teams with competing priorities - Strong analytical skills and data-driven decision making - Experience with defect analysis, root cause investigation, and structured problem-solving methodologies - Experience writing program requirements, process documentation, and stakeholder communications - Demonst PREFERRED QUALIFICATIONS - Experience with process automation tools, workflow orchestration, or RPA (Robotic Process Automation) platforms - Experience defining and tracking program metrics, and driving data-informed prioritization - Experience launching automation solutions that directly reduced operational defect rates or manual investigation workload - Strong written and verbal communication skills to influence technical and non-technical audiences, including senior leadership - Familiarity with agile development met

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.