Senior Associate – Catalog, RBS

The main responsibilities of the Senior Associate include, but are not limited to: • Handle end-to-end processes and related tools in order to achieve business goals. • Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards • Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible • Maintain records of day-to-day work by updating trackers to reflect work done • Support and implement improvement ideas in order to increase process efficiency. • Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations. • Share knowledge and best practices with the team through email, shadowing sessions, and workshops. • Train and mentor other Associates to ensure a fast ramp-up. • Flag any process updates received from stakeholders to the Manager. BASIC QUALIFICATIONS - Bachelor's degree or above - Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data. PREFERRED QUALIFICATIONS - • Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction. - • Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts). - • Working knowledge of Root Cause Analysis and the 7 QC quality tools.

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.