Senior Building Management System Specialist, Amazon Maintenance Operation Centre

• Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS. • Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar. • Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings. • Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe. • Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services. • Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs. • Uphold compliance with the change management processes. • Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach. • Provides strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team s BASIC QUALIFICATIONS - Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Ability to remotely troubleshoot BMS devices and communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP). - Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization. - Experience in BMS programming and commissioning, with a minimum of 3 years in building controls PREFERRED QUALIFICATIONS - Experience with Industrial control systems, both hardware and software - Certification in relevant programming languages or BMS systems such as Tridium Niagara

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.