Senior Manager, Last Mile Operations, IN QC (Amazon Now)

1. Set the strategic direction and own end-to-end performance for a multi-city Last Mile network — driving capacity planning, cost optimisation, and delivery reliability at a network level. Accountable for translating business goals into operational targets. 2. Build and lead a high-calibre team of senior operations managers — developing organisational capability, creating leadership depth, and building succession pipelines that ensure the org scales ahead of business growth. 3. Shape the LM operating model and cost architecture — defining channel mix, gearing norms, and partner operating frameworks. Own the long-range cost trajectory and drive structural levers beyond BAU optimisation. 4. Influence product and technology roadmaps — translating operational pain points and opportunities into product requirements, partnering with Product, and Planning teams to build scalable, automated solutions. 5. Drive cross-functional alignment at the leadership level — representing LM Ops in planning forums (OP cycles, 3YF, MBRs) with Finance, Category, PXT, and partner teams. 6. Lead the scaling of emerging business lines and new market entry — from pilot to steady-state, ensuring operational readiness, partner onboarding, and sustainable unit economics as new verticals or geographies are added. 7. Establish mechanisms and operating rhythms that scale — building inspection frameworks, WBR/MBR structures, and data-driven decision systems that reduce leader dependency and drive consistency across a distributed network. 8. Set the bar on safety, compliance, and operational standards — ensuring a culture where safety is non-negotiable, compliance is embedded, and quality standards are maintained even as the network scales rapidly. BASIC QUALIFICATIONS - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - 2+ years of equivalent experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.