Senior Operations Manager, FAI-KFE

• Own the end-to-end operational P&L for the HYD site, driving measurable improvements in cost-per-unit economics while maintaining or exceeding quality SLAs across all active programs. • Drive workforce planning in partnership with Finance, aligning labor capacity models to demand forecasts and managing flex strategies (overtime, cross-training, temporary labor) to maintain SLA compliance during volume fluctuations. • Define and execute a multi-year operational strategy for Data Services at the site, anticipating shifts in program volume, automation adoption, and workforce composition, and proactively positioning the site to absorb new workstreams. • Lead cross-functional initiatives with Engineering, Product, and Program teams to define tooling requirements, influence product roadmaps based on operational friction data, and validate feature releases thro BASIC QUALIFICATIONS - Experience managing large teams across multiple locations and languages, or experience as an acting operations manager - Experience with P&L responsibility and delivering strong financial results - Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience in creating process improvements with automation and analysis - 1+ years of capacity planning, operations planning, business analysis or similar experience - Experience delivering against a large organization's long-term strategy and goals PREFERRED QUALIFICATIONS - Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup, or experience in editorial writing - Experience with Six Sigma tools and Lean techniques, or experience in reliability/maintenance environments - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience with automation and any version control tools - Experience with data and analysis tools including Microsoft Exc

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.