Senior Program Manager, 3P Strategic Account Services

RBS Store Ops team is looking for a Sr. Program Manager to own end to end elimination of catalog enrichment defects for 3P Paid Seller Ops program. This role will leverage internal tech/automation tools to drive fix rate improvement to full entitlement reducing manual intervention and improving Seller Experience at scale. This role requires partnering with tools team, data science, engineering, and legal/policy teams to improve pipeline performance, validate automation eligibility, and expand use case coverage.Key success factors for this role will be performance on Business goals, Seller and Customer Experience. Candidate Profile Candidate should have 8+ years of experience in Vendor/Seller Management and Retail Operations. Additionally, have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery a BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.