Senior Program Manager, Alexa 3P Quality & Experiences

- Own end-to-end quality program strategy spanning pre-launch certification and post-launch monitoring for third-party experiences across multiple integration patterns and international locales - Define and operationalize quality lifecycle —establishing SOPs, SLAs, and escalation paths that scale without proportional headcount growth - Drive adoption and accuracy improvement of AI-powered investigation tools—setting precision targets, designing audit mechanisms, and managing dependencies with tool development teams - Build the 3P partner engagement model—defining communication protocols, fix timelines, and suppression criteria when partners fail to resolve critical defects - Establish cross-functional mechanisms with product, engineering, science, and partner-facing teams to route defects to correct owners with actionable evidence - Lead international expansion of quality operations—adapting processes, training teams, and validating automation accuracy across new languages and markets - Define success metrics, track program health, BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Experience implementing repeatable processes and driving automation or standardization PREFERRED QUALIFICATIONS - 8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - 8+ years of working cross functionally with tech and non-tech teams experience - Experience in complex problem solving, and working in a tight schedule environment - Experience using data and metrics to determine and drive improvements - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansin

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.