Senior Program Manager, Alexa Sensitive Content Intelligence (ASCI)

Strategic Program Leadership (Ambiguity & Scope) * Define and execute strategic roadmaps for responsible AI programs — working backwards from customer problems, safety requirements, and regulatory needs * Translate high-ambiguity programs across AI quality, data integrity, and content safety into actionable plans with clear success metrics * Negotiate priorities, secure resources, and influence stakeholders across engineering, legal, science, and policy to deliver program value * Bring data and LLM awareness to strategic decisions — connect generative AI model behavior, data pipelines, and evaluation frameworks to customer outcomes 2. Program Execution & Operational Excellence (Execution & Problem Complexity) * Own end-to-end delivery of multiple cross-functional programs simultaneously — build release schedules, manage dependencies, and mitigate risks proactively * Define and monitor success metrics (quality rates, audit pass rates, customer satisfaction signals) and report progress in Leadership Reviews to executive stakeholders * Build mechanisms — establish SLAs, audit frameworks, and operating workflows that drive accountability and long-term operational excellence * Use metrics to challenge assumptions, surface insights, and make the case for course corrections; understand the data quality and LLM evaluation signals that indicate program health * Govern program health through regular risk assessments, bl BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.