Senior Program Manager, Category Excellence, Softlines

• Drive cross-functional strategic initiatives to continuously improve profitability and customer experience. • Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs. • Working closely with the central program teams and operation stakeholders, understanding their strategies and processes for reducing cost and adopting for own category. • Working closely with product teams to see through the product interventions needed for the program to scale and have a substantial impact on cost reduction. • Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track. • Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision. • Innovating to improve customer experience, and relentlessly working towards contributing to the profitability goals of category. Acting as single point of contact for cost of business team (CBW) and categories for any discussions pertaining to program. BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.