Senior Program Manager - Decision Platform, Retail Business Services (RBS)

Tenant Onboarding Execution • Own the end-to-end onboarding lifecycle — contract → data readiness → prototyping → shadow mode → production launch. • Manage parallel tracks across multiple tenants simultaneously at different stages. • Drive timelines against committed milestones, identify blockers early, and escalate decisively across cross-org dependencies. Cross-Org Stakeholder Management • Navigate multi-persona commitment structures (builder, system owner, sponsor) across organizational boundaries. • Coordinate across platform engineering, applied science, BA/RA teams, and tenant-side engineering. • Serve as the single-threaded owner tenant leadership engages with throughout onboarding. Process Design & Operational Ex BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years in program management, technical program management, or platform operations roles - Experience managing multi-party programs with cross-organizational dependencies and competing priorities - Demonstrated ability to drive programs in environments with ambiguity — where processes don't exist yet and must be built while executing - Strong stakeholder management skills — comfortable holding senior leaders accountable to commitments and escalating decisively when programs are at risk - Track record of managing parallel workstreams (5+ concurrent programs) with clear milestone tracking and proactive risk ma PREFERRED QUALIFICATIONS - Master's degree, or MBA in management, business administration, economics, engineering, marketing - Experience in platform onboarding, developer ecosystem programs, or internal tooling adoption at large-scale technology organizations - Familiarity with data platform or ML/AI product ecosystems — comfortable navigating conversations about data readiness, model validation, and production governance - Background in building scalable onboarding processes that reduce per-tenant effort over time (se

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.