Senior Program Manager, RBS : Cost to Serve

• Business/Tech Partnership & Requirements Definition: Serve as the primary business counterpart to the analytics and tech teams. • Working Backward Planning: Own the milestone delivery plan for above two projects. Identify risks early, adjust plans proactively, and maintain credible path-to-green narratives for leadership. • BA Team Oversight: Manage the Business Analysts who develop MLP of the products. Iteratively capture feedbacks from Stores leaders and ensure the feedback mechanism runs smoothly, quality standards are maintained, and BAs are effectively translating domain expertise into product development. • Quality & Trade-off Decisions: Hold a high bar on output quality. When design or quality blockers arise, make trade-off decisions that balance speed, accuracy, and adoption — escalating to senior leaders for significant calls. BASIC QUALIFICATIONS - 5+ years of program or project management experience - 5+ years of managing stakeholders in cross-functional project experience - Experience working cross functionally with tech and non-tech teams - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - 2+ years of leading large complex programs experience - Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.