Senior Program Manager, UTR/OTR Fulfilment Tech and Operations Amazon NOW (Quick Commerce), Amazon NOW Quick commerce

What you will do Own the operational roadmap for HWMS and the UTR and OTR tool set (receiving, picking, stowing, cycle counting, reversals, transshipment, yard and last-mile tools), representing operations in the product development cycle. Partner with product and tech teams on requirements, BRDs and prioritisation, and hold a governance bar that no tool deploys without operations sign-off and validated inputs. Lead change management for tool rollouts across 600-plus 3P-operated sites: readiness, training, communication, adoption tracking and course-correction. Build the business case for each initiative by quantifying the customer-experience and cost tradeoffs, tying tool and process changes to cost-to-serve, productivity, and availability. Drive major transitions (for example, migration to a next-generation WMS), coordinating anchor-site pilots, defect resolution and phased scale-up. Diagnose where broken tool inputs (for example, gas-tank, bin configuration or cube accuracy) are causing downstream operational failures, and drive them to closure with the owning teams. Manage a wide stakeholder set across operations, product, supply chain, central operations, finance and 3P partners, building the trust needed to get change adopted. Establish the mechanisms, metrics and review cadences that keep the network's operational health visible and improving. [1:58 PM]What y BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.