Senior Program Manager, Worldwide Returns and Recommerce

Amazon’s Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We are an agile, innovative organization dedicated to “The Four Zeros”. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away. In this role with the WW Reverse Logistics Services, you will work customer backwards, contribute to and drive programs that will offer new, remarkably delightful and easy return experience, all while scrutinizing our business with laser focus. Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a busine BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech and non-tech teams - Experience negotiating commercial and legal terms in preferably in reverse logistics, supply chain, retail operations PREFERRED QUALIFICATIONS - 2+ years of operational and/or retail management experience - Master's degree, or MBA in management, business administration, economics, engineering, marketing - Comfortable using SQL queries and data analysis

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.