Senior UX designer, RBS

-Lead end-to-end UX design for AI/ML-powered automation products — from discovery research through high-fidelity prototypes and production handoff -Define interaction patterns and design frameworks for LLM-powered interfaces (conversational AI, agent-based workflows, human-in-the-loop review systems) -Conduct and synthesize user research to identify pain points, validate design hypotheses, and drive data-informed design decisions -Partner closely with Product Managers, Applied Scientists, and Software Engineers to translate complex technical capabilities into intuitive user experiences -Establish and maintain scalable design systems that ensure consistency across multiple automation tools and surfaces -Present design work and rationale to senior leadership, advocating for the customer perspective -Mentor junior designers and raise the UX bar across the organization -Define UX success metrics and work with data teams to measure design impact BASIC QUALIFICATIONS - 10+ years of UX designer or interaction designer experience - Knowledge of best practices for information architecture and design - Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices - Experience shipping innovative, successful consumer products PREFERRED QUALIFICATIONS - Master's degree or above in design, human-computer interaction (HCI), or Master's degree - Experience designing for AI/ML products — conversational interfaces, recommendation systems, automation workflows, or human-in-the-loop review tools - Familiarity with LLM capabilities and constraints as they relate to UX (e.g., prompt-driven interactions, confidence thresholds, error handling for non-deterministic outputs)

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.