Site Lead, AMZL Operations

Amazon Last Mile (AMZL) is looking for a motivated, customer-obsessed leader to join our team as a Site Leader at one of our Delivery Stations in India. In this role, you will be responsible for managing the end-to-end operations of a delivery station, covering both Under the Roof (UTR) and Over the Road (OTR) functions to ensure every package reaches the customer safely, on time, and at the lowest cost. What you'll do: You will lead a team of Team Leads, Delivery Associates, and warehouse associates to execute daily station operations — from package inbound, sort, stow, pick, and stage inside the station, to route dispatch, real-time delivery monitoring, and last-mile execution on the road. You will own station-level performance across safety, quality, productivity, and delivery promise metrics including On-Time Performance, Delivery Success Rate, speed, and costs. You will manage relationships with 3P Partners DSPs, oversee fleet readiness across a mix of 2W, 3W, and 4W vehicles, and drive route optimization to maximize productivity. You will be responsible for labor planning, shift scheduling, and capacity alignment to daily and seasonal volume curves — including peak events such as Great Indian Festival and Prime Day. Beyond daily execution, you will drive continuous improvement initiatives, conduct root-cause analysis on delivery defects, lead daily and weekly business reviews, and implement standard work across all processes. You will own associate engagement, safety culture, onboarding, and talent development at your station. You will navigate India-specific operational challenges including address ambiguity in dense urban zones, COD reconciliation, contingency-rela BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.