SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Key responsibilities: 1. Volume & Revenue Growth - Own and drive volume and revenue targets for the SMB shipper segment - Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage - Develop and implement strategies to increase share of wallet among existing SMB shippers - Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth 2. Account Management - Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities - Proactively identify at-risk accounts and implement retention strategies to reduce churn - Negotiate and manage commercial terms in alignment with business objectives 3. New Shipper Activation - Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment - Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates - Work cross-functionally with product, tech, and operations teams to remove onboarding friction and improve self-serve capabilities - Track onboarding funnel metrics and drive continuous improvement 4. Customer Service Team Management -Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base BASIC QUALIFICATIONS - MBA, or Master's degree - Experience in analyzing data to drive decisions - 7+ years of sales or account management experience - Experience working in a customer-facing environment PREFERRED QUALIFICATIONS - Experience working directly with enterprise, start-up, or SMB accounts - 5+ years of supply chain operations and logistics experience - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.