Software Development Engineer, Customer Experience and Business Trends

- Design and build infrastructure and automation to deliver reliable data pipelines that meet executive-level quality standards and consumption requirements - Own key features of our automation lifecycle from scoping, and execution. - Work with stakeholders across the technical benchmarking team to define and build features to measure customer-critical performance metrics - Own key components of our custom built multi-cloud orchestration framework. - Collaborate with multiple teams to continuously raise the bar on AWS service performance - Design and develop agentic AI systems for automated anomaly detection, root-cause analysis, and remediation of data pipeline failures - Build and productionize agentic benchmark infrastructure creation systems that enable automated dashboard provisioning with minimal human intervention - Develop AI-driven troubleshooting agents that can autonomously diagnose performance regressions, data quality issues, and pipeline health degradation BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Experience building agentic AI/LLM-based automation systems (e.g., autonomous agents, tool-using LLMs, ReAct patterns)

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.