Software Development Manager, Amazon Customer Service

The role requires you to be able to manage the overall software development life cycle, which includes the following responsibilities: • Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments. • Report on the status of development, quality, operations, and system performance to management. • Work closely with engineers to architect and develop the best technical design and approach. • Foster a culture of continuous engineering improvement through mentoring, feedback, and metrics. • Hire, coach, and mentor individuals. • Build a strong cross-functional organization. • Partner with diverse stakeholders to understand requirements, priorities, and processes. • Propose and implement new projects or recommend system improvements. • Drive a better customer experience through everything we do here at Amazon. • Bring innovative ideas to the table every day to find better ways of accomplishing our customer objectives. • BASIC QUALIFICATIONS - 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems PREFERRED QUALIFICATIONS - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.