Specialist, Appeals, Appeals

•Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases. • Assess documentation for accuracy and past precedent. • Identify any process defects and recommended remediation. •Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements BASIC QUALIFICATIONS - 3+ years of human resources experience - Experience with HR processes and systems - Bachelor's degree, or Master's degree - Experience effectively managing a substantial and time-sensitive workload - Experience working with and protecting confidential and sensitive HR information PREFERRED QUALIFICATIONS - Experience with process improvement and stakeholder management - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - Experience with process improvement and stakeholder management - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - 4+ years of contact center experience, or experience in the customer service/contact center industry - Experience with Payroll S

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.