Sr. Administrator, BXT, Benefits, Service Excellence

Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Administrator BXT, Benefits Service Excellence to join our team. This candidate will be responsible for end-to-end process management and drive operational excellence. The ideal candidate should have a strong understanding of business and program requirements and play a key role in case management, risk mitigation, project coordination, and knowledge management. This role requires strong problem-solving abilities to troubleshoot unexpected issues and identify root causes. The candidate will also be responsible for driving process improvement initiatives to enhance efficiency and deliver better outcomes for the team. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for! Position Responsibilities Case & Escalation Management · Provide case management support for items raised by HRA II · Handle escalation management and ensure timely resolution · Making sure all assigned processes are completed in time as per SLA. Process Management · Execute vendor & payroll reporting (medium complexity) · Manage adjudication processes (medium to high complexity) · Perform manual enrollment/withdrawal processes (medium complexity) Troubleshooting & Problem Solving · Dive deep and troubleshoot unexpected issues · Identify and share issues related to Benefits and vendor support Process Improvement & Compliance · Drive process improvement enh BASIC QUALIFICATIONS - 2+ years of human resources experience - 1+ years of Microsoft Office products and applications experience - Bachelor's degree PREFERRED QUALIFICATIONS - 3+ years of human resources functions experience - Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates - Experience with Microsoft Word, Excel, and Payroll Systems or HRIS

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.