Sr. Capacity Planner, ATO (Ads Trust Operations)

1. Architect short-range capacity models (weekly/daily) using AHT, shrinkage, occupancy, and volume patterns; translate Finance-provided long-term forecasts into executable staffing plans. 2. Own end-to-end weekly capacity planning for Ad programs at locale level, including Peak planning. 3. Own roster planning (quarterly/monthly/weekly), applying fixed, rotating, and flexible shift strategies. Build interval-level schedules factoring peak hours, seasonality, labor laws, overtime, training, and non-productive activities. 4. Identify interval-level coverage gaps, partner with Operations on mitigation plans, and ensure multi-country labor law compliance including holiday planning. 5. Own end-to-end WFM platform maintenance: database, configuration, leave allowances, program onboarding, overtime reporting, and schedule adherence tracking. 6. Drive headcount optimization meetings; own headcount movement wi BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 6+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Experience in capacity planning, operations planning, business analysis or similar - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience managing multiple calendars - Experience analyzing large datasets and translating them to actionable business insight PREFERRED QUALIFICATIONS - Experience in relevant industry fields like operations, risk, or fraud investigations - Experience working with multiple stakeholders at various levels and in different locales to drive alignment - Master's degree or above in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent, or Master's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.