Sr. Mgr. BIE, Last-Mile Ops, AOP (Analytics Ops & Programs)

This role is the single-threaded leader responsible for building reporting and analytics capabilities for Last-mile (incl. 3P carriers) for IN and ECCF (AU, BR, MX, AMET, SG) Operations. The incumbent is responsible to enable Operations teams meet their respective S-team/VP goals and charters (e.g, Project Citadel which benchmarks and drives LM performance improvements across ROW especially. on costs; P18 LM Charters for IN). The incumbent is a trusted-partner to respective Operations teams by sharing business-leading insights and prescriptive actions - requiring the incumbent to be fully-aware of Org-level strategic direction, key priorities and challenges. Primary objective of this role is to provide visibility on Operations performance and enable Operations to make data-driven decisions through developing i) Reporting capabilities involving development of automated and self-service reports/dashboards; ii) Analytics Capabilities involving building of tools, science-based artefacts and defect attribution/bridges. Specifically, the role is intended to i) Own business critical (xBR, Peak, Contingency) reporting; ii) Be a partner in enabling launch of new programs/features/products by creating right metrics that showcase its adoption and success; iii) Build capabilities that benchmark and improve operations performance (e.g. Scorecards); iv) Build critical BI technology/tools aiding metric optimization, simulations, real-time tracking and alerting; v) Build defect attribution bridges for key operations metrics to enable goal setting and tracking; vi) Build authoritative datasets on Operations performance. The team owns 400+ reporting/analytics capabilities garnering 50K+ hits/month from 1K+ users. BASIC QUALIFICATIONS - Knowledge of SQL and Excel - Experience hiring and leading a high-performance team PREFERRED QUALIFICATIONS - Knowledge of product experimentation (A/B testing) - Knowledge of a scripting language (Python, R, etc.)

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.