Sr. Operations Manager, CXQO

1. People Management • Manage the local support operation of the site • Manage a team of Group Managers (L5) and Team Managers (L4) • Responsible for the overall direction, coordination, and evaluation of the reporting teams • Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures. 2. Operations and Project Management • Work with the Country/Site Lead – Operations to determine strategy to achieve overall site/network level goals • Collaborate with cross-functional teams to innovate and iterate at pace • Combine deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Effectively apply best practices to all strategic decisions. • Solve complex challenges by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. • Maintain a complete and thorough understanding of technical systems in a complex CXQO business • Participate in b BASIC QUALIFICATIONS - Bachelor's degree or Advanced Degree - 5+ years of operations and people management experience - 3+ years of managing managers experience - Experience hiring and developing strong talent and building a team - Experience with analytical tools and ability to dive deep into metrics and reporting - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment - Can travel and relocate as appropriate PREFERRED QUALIFICATIONS - Master's degree, or MBA - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience prioritizing and managing multiple responsibilities - Knowledge of Six Sigma tools and Lean techniques - Experience delivering results for large, cross-functional initiatives/projects, or experience communicating results to senior leadership - Experience influencing at all levels within an organization, particularly at the ex

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.