Sr Product Manager Tech, Amazon Customer Service

- Own the end-to-end associate experience for your designated channel or workstream, driving quality, reliability, and continuous improvement - Manage escalations and backlog prioritization, ensuring the most impactful improvements are delivered efficiently - Partner with engineering, design, and operations teams to deliver seamless feature integrations that enhance — rather than disrupt — the associate experience - Advocate for your workstream in cross-functional forums, ensuring new platform capabilities account for your channel's unique requirements - Balance short-term operational needs with long-term strategic goals, positioning your workstream for scale and future innovation BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning PREFERRED QUALIFICATIONS - Experience in building and driving adoption of new tools - Experience driving platform migrations or workflow modernization initiatives - Ability to balance short-term operational needs with long-term strategic goals - Experience working across engineering, operations, and business stakeholders

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.