Sr. Product Manager - Tech, Online Merchants, Amazon Pay

Product Strategy & Roadmap (Online Merchants): Own the end-to-end product vision and quarterly roadmap for Amazon Pay's Online Merchant vertical, covering payment experience, merchant selection, and revenue growth. Define and drive the strategy for payment CX innovations (checkout experiences, smart wallet, instrument-level recommendations) that improve transaction success rates and customer retention. Identify and prioritize new merchant categories and integration channels (aggregators, TSPs, D2C platforms) to expand Amazon Pay's addressable selection. Own SDK and developer experience strategy, reducing merchant integration time and driving self-service adoption. Agentic Commerce: Define and execute Amazon Pay's strategy for AI-native commerce - enabling payments within conversational AI platforms, voice assistants, and LLM-based shopping agents. Drive partnerships and protocol integration with global AI platforms and open payment protocol consortiums. Work with internal teams (Alexa, international payments) and external platforms to build payment handler capabilities that support India-specific payment methods (UPI, Pay Later, wallet) in agentic flows. Cross-Functional Leadership: Partner with engin BASIC QUALIFICATIONS - Bachelor's degree - 7+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning PREFERRED QUALIFICATIONS - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.