Sr. Program Manager, ECR, NOC ECR

1) They will be responsible for working with all Miles (LM, MM, FC), Multiple Program teams (ACES, DSP, IHS, FC), and Multiple Product teams (ROW APEX, DEX, RCX) to identify pain points and scope out large high-impact solutions to improve Delivery Experience. 2) They will be responsible for driving VP inquiries to closure within SLA with clear articulation of issue and recommended initiatives to arrest the root cause of the defect. They will develop a roadmap and metrics to measure Action Item progress and own writing reports that detail progress to leadership on a frequent basis. 3) They will liaise across functions to drive their projects, help clear issues and bottlenecks, and work with technology teams to scope out and drive any tech changes that are needed. 4) They will identify, pilot, and scale Generative AI solutions (e.g., automated case summarization bots, AI-assisted root cause analysis, intelligent response suggestion engines) to improve operational efficiency, reduce manual effort, and accelerate VP inquiry resolution timelines. 5) They will help define the Gen AI product roadmap for ECR in partnership with Science and Tech teams — establishing success metrics, conducting A/B testing of AI-assisted workflows, and ensuring responsible AI deployment with appropriate human-in-the-loop guardrails. BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - Master's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - 2+ years of driving process improvements experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.