Sr. Program Manager - POD, Pay on Delivery

• Program interventions to reduce POD rejects: Research on why customers are rejecting on POD, build the right reject attribution to differentiate between customer controllable vs non-controllable rejects and run targeted interventions through Weblabs to reduce POD rejects • GTM of POD Initiatives: Identify what would increase the adoption of POD Initiatives with customers, run GTM (Go-To-Market) plan, improve customer targeting and iterate through experiments to increase OPS/GMS while keeping POD Rejects in check • POD PnL: Establish POD PnL and Identify opportunities to increase the bottom-line, increasing revenue and cutting down costs • Vendor management - Work with POD 3P vendors to optimize the cost of POD operations, communication channels like SMS/ WhatsApp to reduce POD OpEx • Cross-functional stakeholder management: Work with Cost of Business Waste, Category teams to identify drivers, opportunity areas for POD rejects, track actions through WBR/ MBRs BASIC QUALIFICATIONS - 5+ years of professional or military experience - Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units - Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps - Experience interpreting data and making business recommendations PREFERRED QUALIFICATIONS - Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals - Experience working in a fast-moving consumer business - MBA

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.