Sr Program Manager, Retail Business Services

Shopping Mission is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon. As a Senior Program Manager - Purchase, you will - Think Big and own vision for building a Strategy that enables customers to complete their shopping journey. - Disambiguate the problem space and size the problem and opportunity for RBS - Be responsible for end-to-end business strategy, goal setting, program management, review and collaboration mechanisms. - Break down ambiguous problems into clear abstract use cases and solution workflows for Tech and Product teams. - Be responsible for end to end program management with multiple parallel tasks. - Establish accountability with partner teams and influence them without authority on a common goals. - Identify risks and develop strategies to mitigate them. - Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives) To be successful in this role, you should be comfortable and confident liaising with remote global teams in business, design and technology at senior leadership levels. You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of customers, you will be an evangelist for the program vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your program roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering projects from concept to launch. BASIC QUALIFICATIONS - 5+ years of post-undergraduate and pre-Master's professional or military experience PREFERRED QUALIFICATIONS - Master's degree

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.